“If you don’t like something, change it. If you can’t change it, change your attitude. Don’t complain.” —Maya Angelou
Are you going through your day thinking this job is all about doing the job? Are you processing incoming listings and transactions, working on marketing materials, and tracking the team’s numbers thinking that all these things are the job you were hired for?
If you have a written job description, I’m sure that 100% of it spells out these duties.
But I would say that one of your most important job duties isn’t even listed in job description.
It’s your attitude.
How can your attitude be a job duty?
Let me explain.
We have an agent on our team who is a very personal, fun-loving lady. Everyone loves her. She’s always happy and always has a smile on her face.
She can always be counted on to win people over by being nice and treating them with respect. At the same time, she can always be counted on to turn in paperwork with several errors.
Our admin team knows that when we receive one of her files, there’s going to be clean-up. And we can’t change that.
We’re also coming to the realization that complaining about her isn’t going to change anything either. This agent is a valuable member of our team. She has helped so many people who would have ended up with crummy agents otherwise. She’s so patient and understanding that most other agents would have given up on some of the clients she has helped. It is doing her a disservice to complain about her faults rather than appreciate her for her gifts.
What are you complaining about? Resolve now to change it if you can or get a better attitude about it if you can’t.
What questions do you have about being an assistant? I’m here to help! Send me an email: egilbert@kw.com
